Customer questions

Frequently asked questions

Clear answers on assembly, packaging, care, delivery across Germany, and measuring your space before you order.

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Answers by topic

Find details on ordering, shipping in Germany, and assembly and care for your storage.

Ordering & Payment

Packaging and assembly

Each storage piece ships in protective packaging with a printed parts list. Assembly instructions are included, and tracking details appear once your parcel is dispatched.

Shipping in Germany

Delivery and tracking

We dispatch across Germany with standard delivery logistics. Use the tracking link in your dispatch email to follow your parcel from the depot to your door.

Assembly & Care

Measuring and caring

Measure your closet or hallway width, depth, and height before ordering. Wipe timber surfaces with a dry cloth and avoid harsh cleaners to keep finishes looking well.

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