Dispatch and tracking

How your order travels

Orders are dispatched from our warehouse on business days, and standard ground delivery reaches all German federal states. Our courier partners hand parcels over with a tracking number, so you can follow each update from dispatch to delivery. Every item is packed flat and protected to prevent transit damage. If a parcel arrives damaged, contact our support team with photos of the box and contents so we can arrange a replacement or refund.

Payment for orders is taken at checkout, and prices are listed in EUR (€) including VAT. Delivery timeframes are estimates that can vary with carrier volumes and public holidays.