Refund & Returns
Refund & Return Policy
Undamaged items in original packaging can be returned within the statutory withdrawal period. This page explains which items qualify and how your refund is handled.
Qualifying returns
Items must be unused, undamaged, and returned in their original packaging. Keep proof of purchase with the parcel.
How to return
Three steps to a refund
01
Request authorization
Contact our support team to request a return authorization before you send anything back. We confirm the next steps by email.
02
Package item securely
Pack the item in its original packaging with all parts included, so it arrives undamaged and can be inspected.
03
Receive your refund
After warehouse inspection, we process your refund promptly to your original payment method once the item passes.